Shipping & Returns
Clear information about shipping, returns, exchanges, and refunds so you know what to expect before and after your order.
Shipping
- Service area
- Contiguous United States
- Delivery time
- 2–7 business days
- Shipping cost
- Calculated at checkout
Returns
- Return window
- Within 60 days of delivery
- Eligible condition
- New or slightly used products
- Return eligibility
- Defective and non-defective products
- Return method
- By mail or local warehouse return
- Return shipping
- Customer responsibility
- Restocking fee
- No restocking fee
- Exchanges
- Exchanges accepted
- Refund processing
- Within 14 days after approval
Return and refund policy
Rhino Hide Pro accepts eligible returns within 60 days of delivery. Returns are accepted for both defective and non-defective products. Products may be new or slightly used, provided they meet our return eligibility requirements.
Eligible returns
We accept eligible returns of new and slightly used products, including both defective and non-defective merchandise, within 60 days of delivery. Please contact our customer service team before returning an item so we can confirm eligibility and provide the appropriate return instructions.
Return methods
Eligible returns may be shipped back to Rhino Hide Pro or returned locally to our warehouse. Please contact our customer service team before mailing or delivering a return so we can provide the correct return address, warehouse instructions, and confirm eligibility.
Exchanges
Exchanges are accepted for eligible products. Please contact our customer service team before returning an item for exchange so we can confirm availability and provide the appropriate instructions.
Refunds and fees
Rhino Hide Pro does not charge a restocking fee for eligible returns. Customers are responsible for return shipping unless otherwise agreed for a damaged, defective, or incorrect shipment. Approved refunds are processed within 14 days after the returned merchandise has been received, reviewed, and approved.
How to start a return
Please contact our team before mailing or bringing your product to our warehouse. We will confirm return eligibility and provide the appropriate return instructions.
Contact us
Send us your order number and information about the product you want to return.
Receive instructions
Our team will confirm eligibility and provide the correct mailing address or local warehouse return instructions.
Return your product
Package the product carefully and return it by mail or deliver it to our warehouse as instructed. Customers are responsible for return shipping.
Review and refund
Our team will review the returned product and confirm its status. Approved refunds are processed within 14 days after the return has been received, reviewed, and approved.
Large or freight shipments
Some oversized products may require special delivery arrangements. Contact us before ordering if you need help confirming delivery service or access requirements.
Damaged or incorrect orders
Contact us promptly if your shipment arrives damaged or if you receive the wrong product. Include your order number and photographs of the product and packaging whenever possible.
Need help with an order?
Our customer service team is available Monday–Friday, 9:00 AM–4:00 PM Eastern Time.